Our support team are available Mon-Fri 8:30am – 5:00pm on firstname.lastname@example.org
To reduce the time it takes for a resolution, we ask that when contacting us with a support request you are able to provide us with the following, where possible:
- The name of the screen you are on (This can usually be found in square brackets at the very top of the window).
- A description of the issue – what has happened? What did you expect to happen?
- Ideally, a step-by-step of what you did leading up to the issue.
- Any warning or error messages you may have encountered.
- Who is this issue affecting?
- Your preferred contact details.
- Remember – if you include any screenshots be sure to remove any data that may breach GDPR guidelines.