For Dorset HealthCare’s Wheelchair Service, the roll-out of v14 BEST had been a very long time coming. Throughout that time we could not have asked more of Soft Options. The team has been patient, accommodating and so helpful. Words that I’ve heard repeatedly from our staff to describe them are: “professional”, “knowledgeable”, “supportive”, “positive” and “responsive”. Staff here are very aware that we only see the tip of the iceberg with Soft Options’ guidance and technical knowledge, and that they do so much more in the background.
They’ve taken the time to explain difficulties to us, such as why something may not be possible at all, and they’ve explained the knock-on effects of actions or developments. Kelly’s training sessions in particular were engaging and productive, and the humour throughout those sessions certainly helped make the upgrade easier. Everyone at Soft Options has been approachable and friendly, and they completely understand the scariness of such a big move! Put simply, dealing with Soft Options has been smooth from start to finish.
During go-live itself, their on-site support was excellent, and again Mike and Vicky showed their patience in spades! They actively sought out staff who looked like they needed a bit more support, and they never stopped, from the moment they walked in to the moment they were pushed out the door!
The Wheelchair Service teams have quickly seen the benefits of the new system (despite any usual little glitches on the way, which were rapidly dealt with). We are very happy with the system and were able to see progress and promise for the future, even within a day. It has been so satisfying to get much more out of the new system very quickly. V14 has already proved to be a timesaver, like being able to filter review pages to find workloads quickly. And that can only improve as we get used to its extensive functionality.
Soft Options are clearly very proud of what they have developed, and they should be. We are so glad that we have BEST now. Thank you to Dave and everyone at Soft Options for finally getting us over the BEST Go Live finish line, we are very grateful and are looking forward to moving forward with V14, IMF, E-Forms and BEST WEB and text messaging.