We have been using BEST since 2004 and have always had an excellent service from Soft Options. In June 2018 we upgraded our previous version of BEST to version 14. This was a complex change for the Service as we previously used paper notes. The task was initially daunting for all the staff but we need not have worried as Soft Options staff were very supportive throughout. The training was well delivered and the follow up support has been first class.